Henny Penny's Startup Service
Henny Penny boasts a long history of going above and beyond to support operators. As the foodservice industry continues to advance technologically, personal service remains as valuable today as it was 65 years ago. Coupled with the company's extensive warranties, the new startup service eliminates worry and provides assurance for purchases large or small.
The Henny Penny startup service is free with all equipment purchases and is provided through an exclusive network of authorized distributors and trainers. Startup procedures vary between equipment types, but detailed training on setting up and using your new machine is always covered.
What's Included with the Startup Service?
By taking advantage of the startup service, operators can streamline equipment acquisition, a process that's sometimes complex, frustrating, and expensive. Several major aspects of setup are covered by the service, such as connecting, using, and programming your equipment. If you want to know more about the types of Henny Penny equipment available, this Henny Penny brand overview covers fryers and other equipment
A Henny Penny technician inspects a fryer, above
The service also helps to ensure the new equipment is properly connected to power/fuel sources, reducing the chances of dangerous malfunctions. In fact, equipment setup is so important to safe and effective operation that most Henny Penny warranties can't be registered unless the full startup checklist has been completed by an authorized distributor. To learn more about the benefits of the warranty, as well as specific details on what's protected, check out our article on Henny Penny warranty coverage. Below, we'll go over some details on what's included with the Henny Penny startup service, using pressure fryers as an example.
Startup Service Training Steps for Fryers
- Installation assistance, including expert inspection and troubleshooting to verify error-free setup and ensuring the unit is level and adjusted to the correct height
- Equipment start-up, including programming the machine for the first time, accessing and using the unit's menu and review options, and a demonstration on adding or editing recipes, if applicable
- Hands-on training for common tasks such as how to load and unload product, how to prepare product, and how to use the timer, start, menu controls, baskets, and racks
- Walkthrough of cleaning procedures and the fryer filtering process including scrubbing, washing, rinsing, a demonstration on using fryer brushes and resetting the filter motor
- Overview of preventative maintenance, including using approved filter paper and powder, setting an optimal filtering schedule, and instructions on daily, weekly, monthly, and quarterly maintenance tasks to reduce downtime and prolong equipment life
NOTE: Details in this article are for information purposes only; setup processes vary between models. Ask your distributor about the setup steps for your product when you buy it.
Henny Penny Installation Service
Operators looking for a Henny Penny setup company for their new equipment are in luck - the startup service takes care of everything, leaving owners free to focus on other tasks. There's no need to worry about which Henny Penny setup company to trust. All startup services are completed by highly trained experts, at no additional cost. Between the Henny Penny startup service, toll-free hotline (accessible 24/7 in the U.S.), and nation-wide network of authorized distributors, help is always available for operators in need.
The service begins with installation supervision and assistance. In this step, the trainer ensures smooth set up and explains how to use Henny Penny accessories and cleaning supplies for the unit, if applicable.
Once installation is complete, your trainer will carefully inspect the unit and verify it's properly assembled, leveled, and connected, providing peace of mind for the owner. This step is helpful for identifying any potential equipment issues before the unit is turned on for the first time.
Equipment setup must be supervised by a Henny Penny authorized trainer. Hiring a third-party contractor can potentially void your equipment warranty.
Henny Penny Training
To ensure your restaurant gets the maximum benefit from the new machine, it's important to fully understand all its features. Thorough, detailed training on using your new equipment is always included with the Henny Penny startup service. Ensuring that employees are accurately trained to safely operate equipment and regularly perform preventative maintenance decreases downtime and extends service life in high volume settings.
Because all setup and instruction is administered through the exclusive distributor network comprised of authorized Henny Penny experts, you can rest assured your trainer knows exactly what to do when setting up your equipment (and you) for success.
Customer testimonials, like the one below, attest to how these goals and values are reflected in the startup service.
Henny Penny Checklist
To conclude the training and setup service, your authorized distributor must go over the startup checklist with you and request your signature to indicate all steps were completed to satisfaction. You can also provide feedback on the quality of training and the startup service in general on the same form. The checklist helps distributors make certain they've covered every aspect of equipment setup and use and ensures owners and employees feel confident in operating their new machine. The checklist may vary from one unit to the next, but it always includes installing, starting, operating, cleaning, and maintaining your new equipment.
Equipment Maintenance & Troubleshooting Resources
Support doesn't end with the company's stellar startup service. An abundance of resources is available to help restaurant owners use and maintain their equipment.
The company offers an extensive video library via YouTube that includes everything from customer testimonials to instructions on separating a pressure fryer lid and crossarm for a bent latch pin. The former can be found on the company's titular channel, comprised of general marketing and informational videos, while the latter is available along with hundreds of other technical product videos on the Henny Penny Service channel.1,2.
The company website also includes many features to help you obtain the information you need. The Distributor/Service Locator Tool makes it easy to find local assistance. Just select the type of help you need and enter your zip code to view a list of all authorized distributors operating nearby.3 Other helpful tools include a refinable, digital database of equipment manuals,4 an online catalogue of equipment parts, a comprehensive knowledge base with informative articles and answers to frequently asked questions,5 training documents, and an online warranty registration/status verification tool.6
Need assistance but don't know where to start? The Henny Penny Distributor/Service Locator tool can help.
References
- Henny Penny YouTube Channel. Henny Penny. Accessed June 2022.
- Henny Penny Service YouTube Channel. Henny Penny. Accessed June 2022.
- Henny Penny Distributor/Service Locator Tool. Henny Penny. Accessed June 2022.
- Henny Penny Equipment Manual Search. Henny Penny. Accessed June 2022.
- Henny Penny Knowledge Base. Henny Penny. Accessed June 2022.
- Henny Penny Warranty Registration/Status Tool. Henny Penny. Accessed June 2022.
