KaTom Help Center

Company Information

How did KaTom get its name?

The name "KaTom" (pronounced kay-tom) was created by borrowing from the middle names of the two children of our founders: Paula Kathryne and Charles Thomas, The K and the T are always capitalized.

Where is your store located?

KaTom Restaurant Supply is headquartered in Kodak, Tenn., a community in East Tennessee just outside of Sevierville. Our campus contains our main office, warehouse, and Chef Supplies showroom.

How long has KaTom been in business?

KaTom was founded in 1987 and our website was launched in 2001. You can learn more about KaTom's history on our About Us page.

What is the difference between KaTom and Chef Supplies?

KaTom is a wholesale distributor of restaurant equipment and supplies, which can be purchased online or over the phone. Chef Supplies is our kitchen supply store and showroom that offers local and regional customers the opportunity to purchase or pick up items in a traditional brick-and-mortar setting.

Are you hiring? How can I apply?

We welcome submissions from interested applicants any time, though we can't guarantee we'll be hiring in all areas. You can learn more about working for KaTom on our Career Opportunities page.

Account

How do I register for an account?

To create an account, please select the "Sign In" button at the top right of your screen, then choose "Create Account" from the list that appears.

How do I change or reset my password?

If you are logged into your account and wish to change your password, click on the "My Account" button along the top right of your screen. Then, select "Change Password" under the "Personal Information" column. If you've forgotten your password and need to reset it, please select "Forgot Password?" on the Sign In screen.

How do I access my order history?

If you're logged into your KaTom.com account, click on the "My Account" button along the top right of your screen. From the "My Account" screen, you can select "Order History" to view past orders.

Orders & Returns

What shipping methods do you use?

We have partnered with UPS to deliver most of our smaller items. We work with several freight carriers for larger equipment.

Do you require a minimum order?

No, KaTom has no order minimums on items listed on our site. However, some manufacturers do sell items by groups like dozens and cases.

Can I return an item if it's not what I need or not what I expected?

Yes. Please complete our return form and someone will contact you within one business day. However, non-returnable items cannot be returned. If an item is non-returnable, it will be indicated as a "nonreturnable item" on the website product page.

How do I set up a credit account to process orders with a PO (Purchase Order)?

Net terms are subject to strict credit approval and are evaluated on a case-by-case basis. Please contact a sales representative for further clarification.

Shipping

Do I need a liftgate for large equipment purchases?

In most cases we recommend lift gate service for items that cannot be carried by one or two people. Without liftgate service, the freight carrier will expect you to unload the item from the truck. That can lead to significant delivery delays and additional costs if you need the service and don't request it. Items over 84 inches typically cannot be offloaded with a liftgate and require a loading dock, forklift, or flatbed.

When will my order arrive? Can I track it?

You can refer to our Shipping Policy page for a general idea of when your order will arrive. For more details, you can enter your information on our Order Tracking page. We also include any tracking information provided by the freight carrier in the email you'll receive when your order ships.

Do you ship internationally?

Yes, we sell restaurant equipment and supplies to customers in Canada, Puerto Rico, Australia, Europe, and other countries around the world. Some restrictions apply. For more details, visit our policy page.

Inventory

If I don't see items or manufacturers I'm looking for on your site, does that mean those products are unavailable from you?

No. In fact, KaTom works with nearly 700 restaurant equipment and supplies manufacturers, making us your one-stop shop. If you want something that you don't see on the site, please contact us at sales@katom.com and we'll work to provide it or an equivalent.

Do you sell items for home chefs?

KaTom offers thousands of products for home chefs in the residential section of our site. However, please note most of our manufacturers will not honor their warranties on commercial products used in residential settings or vice versa.

Do you sell used products?

No. Every product KaTom sells is new from the manufacturer. We don't offer used items because we believe you get better value from buying new. However, we do offer additional discounts on a selection of scratch-and-dent restaurant equipment that has been damaged during transit or storage.

How do I become one of KaTom's vendors?

KaTom is always seeking to add new brands that align with our needs and the needs of our customers. To be considered, please email vendors@katom.com; a member of our vendor team will reach out if we think your business is a good fit.