Return Request
Start your return online
Returning an item is now faster and more accurate.
Simply sign in to your KaTom account using the same email address used to place the order. From your Order History, open the order containing the item you'd like to return. If the shipment is eligible, you'll see a Start Return button.
The return process guides you through selecting the exact item(s) you'd like to return, eliminating the need to manually enter product or order information.
How it Works
Sign In
Sign in using the email address associated with your order
Open Your Order
From Order History, select the
item you'd like to return
Select Your Items
Click Start a Return; choose
items and quantities
Submit Your Request
Submit your reason for review.
We'll follow up if needed
Before You Start
Please note:
- Not every order or shipment is eligible for return.
- The Start Return button will only appear once an item has shipped.
- Items marked as non-returnable cannot be returned.
- Return requests remain subject to the terms outlined in our Returns Policy
Need Help?
Can't find your order or don't see a Start Return button? Our Customer Care team is happy to help.
Live Chat
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800-541-8683
Monday-Friday, 7:00am.- 7:00pm. ET