Return Request

OUR NEW, EASIER RETURN PROCESS

Start your return online

Returning an item is now faster and more accurate.

Simply sign in to your KaTom account using the same email address used to place the order. From your Order History, open the order containing the item you'd like to return. If the shipment is eligible, you'll see a Start Return button.

The return process guides you through selecting the exact item(s) you'd like to return, eliminating the need to manually enter product or order information.

Image of the inside of the KaTom warehouse

How it Works

Sign In

Sign in using the email address associated with your order

Open Your Order

From Order History, select the
item you'd like to return

Select Your Items

Click Start a Return; choose
items and quantities

Submit Your Request

Submit your reason for review.
We'll follow up if needed

Before You Start

Please note:

  • Not every order or shipment is eligible for return.
  • The Start Return button will only appear once an item has shipped.
  • Items marked as non-returnable cannot be returned.
  • Return requests remain subject to the terms outlined in our Returns Policy
Image of the start a return process

Need Help?

Can't find your order or don't see a Start Return button? Our Customer Care team is happy to help.

Live Chat

Chat with us online

Monday-Friday, 7:00am.- 7:00pm. ET

Call Us

800-541-8683

Monday-Friday, 7:00am.- 7:00pm. ET

Email Support

We typically respond within one

business day.

Send an Email