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Questions? Ask Us Here:


Whether you’ve got questions about products, comments about the website, suggestions about ways to improve customer experience, or just want to chat with us, you’ll find the right way to do so here.

Customer Service

We know making decisions about purchasing some of the equipment and supplies we offer isn't easy. We want to be with you every step of the way. We pride ourselves on providing the kind of personal service we would want if we were in your shoes.

For general information about our products that includes buying and usage guides, visit Learn @ KaTom. If you have specific questions about products or pricing, or for more help making a purchase, please, please contact us at 1-800-541-8683 or sales@katom.com.

Bids and Contract Jobs

KaTom's commitment to you begins as early as your first concepts and can stretch all the way through install. We offer competitive pricing on bids and can provide full front- and back-of-house packages, including kitchen equipment and dining room furniture. Additionally, our in-house kitchen designers can provide a layout for the kitchen you plan to construct or one that already exists that maximizes available space.

For information about our capabilities for contract jobs and other large projects, you can submit a quote request or contact us at bids@katom.com.

Commonly Asked Questions:

We have partnered with UPS to deliver most of our smaller items. We work with several freight carriers for larger equipment.

No, KaTom has no order minimums on items listed on our site. However, some manufacturers do sell their items by groups like dozens and cases.

No, every product KaTom sells is new from the manufacturer. We don't offer used items because we believe you get a better value from buying new.

Yes. Please complete our Return Request form and someone will contact you within one business day.

In most cases we recommend lift gate service for items that cannot be carried by one or two people. Without lift gate service, the freight carrier will expect you to unload the item from its truck. That may be no problem if you have a loading dock and/or a forklift, but it can lead to significant delivery delays and additional costs if you need the service and don't request it.

Borrowing from the middle names of the two children of our founders, Paula Kathryne and Charles Thomas, KaTom is pronounced kay-tom. The K and the T are both always capitalized.

KaTom offers thousands of products for home chefs in the Residential section of our site. However, please note most of our manufacturers will not honor their warranties on commercial products used in residential settings or vice versa.

No. In fact, KaTom works with nearly 700 restaurant equipment and supplies manufacturers, making us your one-stop shop. If you want something that you don't see on the site, please contact us at sales@katom.com and we'll work to provide it or an equivalent.

Yes and yes. You can download a copy of our catalog or ask for one to be mailed to you through our Catalog Request page.

We welcome submissions from interested applicants any time, though we can't guarantee we'll always be hiring in all areas. You can apply to work at KaTom through our online application.

KaTom is always looking for ways to be involved in the community and has long-standing relationships with a number of local non-profit organizations. We always welcome new invitations to be part of worthy causes, but circumstances do not always allow us to participate. You may send your request to community@katom.com for consideration.

We frequently offer discounts and news about special sales, as well as information about new products and other KaTom news, through our email newsletter.

You can refer to our Shipping Policy page to get a rough idea of when your order will arrive. For more detailed information, you can enter your information on our Order Tracking page. Additionally, we include any tracking information provided by the freight carrier in the email you'll get when your order ships.