Policies & Procedures

Returns Policy

Standard Returns

With the exception of the items listed in the "Final Sale & Nonreturnable Items" section below, unused, regularly stocked items may be returned by contacting our customer care team within 30 days of the invoice date. A representative will create a return authorization and give you further instructions for completing the return process. Each return is subject to a 25 percent restocking fee which will be deducted from your refund amount. The customer will also be responsible for securing a shipping agent to return the merchandise, plus all shipping fees incurred. To start the return process, fill out this form.

All returned items must be new, unused, and in the original packaging.

Other Types of Returns

Please note that "special order items" like custom fabrications and most furniture cannot be returned. Items shipped directly to you from a manufacturer require a return authorization from that manufacturer. A member of our customer care team can assist you in securing that authorization. Please contact us at 1-800-541-8683 or sales@katom.com, or via Live Chat.

Final Sale & Nonreturnable Items

• Used equipment and supplies.
• Special order items (these are marked on our product pages).
• Closeout items.
• Perishable and consumable items, including foods, and disposable items like lids, plates, and cups.
• Products sold in aerosol cans.
• Products that contain flammable liquid.
• Hazmat products.
• Furniture.
• Items shipped to U.S. territories and areas outside the United States.
• Items shipped outside of the contiguous United States, including Hawaii, Alaska, and all U.S. territories.

Fees

Restocking Fees

There are many costs involved in processing a return. To keep our prices as low as possible, we charge a 25 percent restocking fee for all items returned.

Learn more about KaTom's Return Policy and industry restocking fees.

Additional Restocking Fees

In some situations, additional shipping and handling fees will be assessed in the return process. Please keep in mind that items shipped to you with "Free Shipping" are only free when shipping from KaTom to you. Free shipping does not apply in the case of a return. These fees will be deducted from your refund amount.

Defective Merchandise

If you receive a defective item, you will have to file a warranty claim. For more information on warranties and this process, please contact us.

Missing or Damaged Items

Claims of items missing from a shipment or damaged in transit must be reported within five business days of receipt of the merchandise. Anytime you receive items, please take some time to carefully inspect your items. Each shipment will include a packing label on the box. Please verify that you received all items listed on that label.

Order Cancellation

• Open Order: If your order is still open in our system, please contact our customer care team to cancel your order. You will not be charged any shipping or restocking fees.
• Special order items (these are marked on our product pages)
• Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.
• Received Order: If you have already received your purchased item(s), you will have to contact our customer appreciation team to start a return. You will be provided a return authorization number and instructions to ship your items back.

Shipping Policy

We work tirelessly to get the products you need to your door as quickly and inexpensively as possible. The shipping time and amount calculated on our website is the most accurate estimate we can provide; however, the actual shipping costs may differ. If the difference is greater than 15 percent, we will call and/or email you for approval before processing your order.

Shipping Addresses

To keep shipping costs as low as possible and provide you with the best possible service, here are some tips when checking out online:

• Make sure your shipping address is correct.
• If the package is going to a business address (any place other than a residence), then the name of the business must be listed so the carrier will know which business the product is delivering to.
• PO Boxes may not be listed as the shipping address.
• Freight carriers will not deliver to a PO Box.
• Businesses operated out of a residence will be considered a residential address and charged as such for any delivery.
• Include an accurate phone number when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.

Multiple Items

We will ship your order as items become available, so it's possible you will receive multiple shipments. Your full shipping charge will only be billed on the first shipment, so you will not see shipping charges on subsequent shipment notifications.

Shipping Partners

The majority of our products are shipped via our shipping partners. If you have a preferred carrier, we can make arrangements to use your account. When one of our larger items exceeds weight (up to 150 pounds) and dimension limits (up to 108 inches long) for standard shipping options, we ship via a freight carrier. If you need an LTL freight shipment delivered on a particular date or time, contact one of our sales agents to obtain a quote.

Expedited Shipping Options

We are happy to offer expedited shipping options on many of our products; however, items shipping via freight carrier must be quoted. For more information about expedited freight shipments, call us at 800-541-8683. Shipping times are subject to availability of products, and these options will only appear in your cart if they are available at the time of purchase.

• Ground — Ships to you in 1 to 5 business days within all 50 states, plus Puerto Rico.
• 3 Day — Ships to you in 3 business days within the 48 contiguous states.
• 2 Day Air — Ships to you in 2 business days within all 50 states, with some limitations to addresses in Alaska and Hawaii.
• 1 Day Air — Ships to you in 1 business day within all 50 states, as well as Puerto Rico, with some limitations depending on delivery address.

Delivery Options

Our system automatically determines whether your address is zoned in a commercial or non-commercial (residential) area.

• Non-commercial Address: A non-commercial address is any house, apartment, or other living space, even if you operate a business from such an address. Schools and churches are considered non-commercial by shipping companies.
• Commercial Address: Our freight carriers define a commercial address as any commercial or industrial site with tractor-trailer access or a loading dock that is open during normal business hours (9 a.m. to 5 p.m.). If your item(s) are shipping via freight carrier, in most cases the carrier will contact you to arrange delivery.

Free Shipping

We offer free shipping on thousands of pieces of restaurant equipment and kitchen supplies. These aren't limited-time deals; they're part of our commitment to provide you the best value on the quality items every commercial kitchen needs. When you're making the significant purchases often required in foodservice, that benefit can add up to hundreds or even thousands of dollars in savings on every order. Products that qualify for free shipping will display a green "free shipping" indicator on our product pages.

Free standard ground shipping may only be valid on orders shipping to the 48 contiguous United States. Customers shipping items to Alaska, Hawaii, Puerto Rico, or any island off the coast may need to contact customer service to obtain a shipping quote before their order can be processed.

Free shipping does not include upgraded services like expedited shipping, inside delivery, white glove delivery, and lift-gate assistance. Remote or hard-to-reach locations may incur additional fees. Customers will be contacted if these fees need to be collected. By working with our shipping partners, including freight carriers, we're able to secure competitive rates that keep your final total down.

Freight Receiving Procedures

When an item exceeds standard weight limits, we ship via freight carrier. Please carefully read the following freight shipment procedures and follow them point by point when your delivery arrives. Print these instructions.

Inspecting Your Freight Delivery

Before the delivery driver leaves your driveway, do the following. (Remember, once the driver leaves, you become responsible for reporting any damages to the freight company. KaTom Restaurant Supply cannot be held liable for those damages.)

1. Verify the items being delivered are what you ordered. Unpack everything but be sure to keep all original packaging materials. Do not throw out pallets or boxes until you are certain you are satisfied with each product.
   1. The client should look over the shipment for indicators something could be damaged or missing. Is the shrink-wrap intact? If not, it should be noted on the delivery receipt. Additionally, the number of cartons shown on the Bill of Lading should be compared to how many boxes are present.
   2. The client should look at each carton they are receiving for dirty boxes, dents, dings, creases, holes, punctures, and broken pallets. If they see any of these signs, the client should note it on the delivery receipt and request the driver open the box. If the driver refuses, clients can either call our Customer Care Center or refuse the box and note it on the delivery receipt.
   3. If the boxes are absolutely showroom perfect, they should still write where they sign their name, "subject to inspection." Once the driver leaves, the client has 5 days to notify us of damaged items or missing items.
2. Inspect the entire piece of equipment — top to bottom. You are looking for visible and/or concealed damage, so look over everything thoroughly. Concealed damage must be reported and an inspection must be requested within 3 business days.
3. While the driver is present, make note of all damage that you see. Take pictures if you can. Check the products as they are being delivered and note any potential damage on the delivery receipt/Bill of Lading.
4. Now you have 3 options:
   1. NO damage. Accept the shipment and sign off
   2. Slightly damaged. Write down all the damage you see on the acceptance form. If you do not want to live with the damage you see, in the event the carrier does not want to participate in a freight claim, it is best to refuse the damaged piece and call our Customer Care Team immediately. Note the freight bill with "Refused." If you keep the shipment, make sure you note the damage you see on the bill you sign. If the driver only has a PDA (electronic device), make sure you have him note something on paper that he will sign before you allow him to leave.
   3. If the item you ordered is completely damaged, refuse the shipment. Please make note of the damage and take photos. Contact us as soon as possible to start the return process.

If freight damage does occur, we are here to help. Please call us at 800-541-8683 Monday through Friday from 8 a.m. — 8 p.m. Eastern Time. Please have your order number, shipping information, and any available tracking numbers ready so we can quickly and accurately assist in the process.

Liftgate Service

Since items shipped via freight carrier are typically bulky and heavy, you will be asked to select liftgate service at checkout. A liftgate is required for all commercial and non- commercial addresses without a loading dock or tractor-trailer access. A liftgate safely unloads items over 75 pounds from the truck down to ground level. Once the item is on the ground, it is your responsibility to move the product inside. For inside delivery or white glove services, you can contact our sales team before your items are delivered to obtain a quote.

If you do not select liftgate service at the time of checkout, please be aware of the following:

• Liftgate service does not include taking items into your building.
• If you add liftgate, white glove, or inside delivery services to your order after the order has been placed, the fees may increase.
• The driver will NOT be able to assist in unloading your shipment. It is solely your responsibility to promptly and safely remove your shipment from the truck.

Furniture Shipments

Please note that some furniture material and color options have an extended lead time. Most furniture orders are custom orders, so these backorders are typically in the 4- to 12-week range but can extend past that from time to time. We do our best to provide an accurate shipping estimate but encourage you to place your order well ahead of when you will need the items. For more information on ordering furniture from KaTom, please see the Furniture Policy below.

International Shipping

Most items ship internationally via our ground shipping partner, although large, heavy, and/or bulky items will ship via freight carrier. We cannot ship freight outside of the United States directly; however, we can ship to an international freight forwarder location in the United States for international freight deliveries.

• You are responsible for finding and hiring your own freight forwarder.
• Once your shipment is delivered to your forwarder, they are responsible for delivery beyond this point.
• It is your responsibility to make delivery and payment arrangements with the freight forwarder.
• See the International Policy below for more information.

Parts Policy

Thank you in advance for your part request. Before you submit your inquiry, please be aware of the following:

• Parts and specially ordered items cannot be returned.
• We do not issue refunds for any parts ordered.
• Depending on availability, parts may have an extended lead time that exceeds 14 business days.

In order to keep our prices as low as possible, we pass along the manufacturers' terms and conditions, including any shipping costs to customers for parts orders. If you agree to these terms and conditions, please fill out the parts request form. After we receive your request we will be in touch via email to gather more information from you.

Furniture Policy

Before placing a furniture order with KaTom, please read the following terms, then sign and return the form to accept:

We do not accept returns or exchanges for ANY furniture order, for ANY reason.

Restaurant furniture manufacturers customize each piece to your specifications - colors, materials, size, etc. If you are trying to match existing colors or finish material, we strongly suggest that you request a sample before placing your order as computer screen displays vary and can distort the actual color of items.

Once an order is placed with the manufacturer, you are liable for the expense of the furniture, any accessories, shipping, and other costs as indicated on your quote. In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions, including any shipping costs, to customers for special order items.

Please sign, date, and return the form above to accept these terms and conditions of purchasing furniture with KaTom. You can email the form back to us at sales@katom.com or fax it to 800-821-9130. We will not be able to process your furniture order until we receive your signed document.

International Orders

We sell restaurant equipment and supplies to customers in Canada, Puerto Rico, Australia, Europe, and other countries around the world. These orders are subject to the following conditions:

Electrical Requirements

Due to the differences in the electrical supply in other countries, electrical equipment manufactured for the U.S. may not work in other countries. Customers are responsible for ordering items with the specific voltages and/or Hertz required in their country.

For example, in addition to foreign voltages, many countries use power at a frequency of 50 Hertz, while 60 Hertz is standard in the U.S. We are happy to check with the manufacturer at your request to make sure the product you would like can be converted to the requested voltage and Hertz.

Please note: we are not authorized to resell some specific brands outside of the U.S. and Canada. We will advise you specifically on these details during the order process.

Shipping Carriers

Freight shipments outside of the contiguous 48 United States, a freight forwarder (broker) is required. It is the responsibility of the customer to find and hire their own services. For information on shipments outside of the United States and Canada, see our International Shipping Policy or contact us at 800-541-8683.

Payments

We can only accept credit card payments for orders of less than $400 made by customers with billing addresses in the U.S. and Canada. In order to prevent fraud, we require documentation to verify the card. That documentation varies by order; we will notify customers of the requirements for each order after it is received. We accept wire transfers and U.S. money orders as alternate forms of payment, but all transactions conducted with KaTom Restaurant Supply will be in U.S. dollars.

Taxes and Duties

When placing an order outside of the United States, you may be required to pay additional taxes and duties in your country. KaTom is in no way responsible for these charges and cannot give you an accurate estimate of these charges as they differ from country to country. Failure to pay these fees will result in an undeliverable product.

Duties A duty is a type of tax that is collected by your country's customs office. This fee will vary from country to country and is payable at the time of delivery. KaTom cannot accept payment for this fee or estimate the cost to the customer.

Customs Broker: You may want to consider hiring a customs broker to help facilitate the transfer of goods from KaTom to you. A broker acts as an intermediary between a buyer and seller of goods between two countries.

International Product Warranties

All product warranties are at the discretion of the manufacturer. Warranties for products sold outside of the United States and Canada may be voided. It is your responsibility to understand the terms of the warranty associated with your product and make sure that it meets your needs before you make a purchase.

International Order Tracking

Orders shipped via UPS will have tracking. Orders shipping via a freight carrier will only having tracking available up to the point the order is delivered to your freight forwarder.

International Returns<

Please contact our customer care team at 800-541-8683 to discuss any return from outside of the United States.

International Order Questions

If you have questions or need clarification on our international order policies, please email us at international@katom.com or call us at 800-541-8683.

Privacy Policy

Last updated: August 6, 2026

Effective date: August 6, 2026

KaTom Restaurant Supply, Inc. ("KaTom," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.katom.com, create or use an account, place an order, contact us, visit our store, or otherwise interact with us in connection with our services in North America (collectively, the "Services").

This Privacy Policy provides notice of our practices. Where consent is required, we will ask for it separately, including through our cookie consent tool.

Personal information we collect

The personal information we collect depends on how you interact with us and may include the following categories.

Information you provide to us

• Identifiers and contact information, such as your name, email address, telephone number, company name, billing address, and shipping address.
• Account and authentication information, such as your password in protected form, account preferences, saved addresses, and account history.
• Commercial and transaction information, such as products viewed or purchased, cart contents, order history, shipping details, returns, warranties, tax-exemption information, and customer service history.
• Payment information, such as billing details, payment method, transaction identifiers, and limited payment-card details. Payment-card information may be collected and processed directly by our payment providers. KaTom may receive information such as the payment type, transaction status, and limited card details rather than the complete card number.
• Communications and submitted content, such as messages sent through forms, email, live chat, text message, or other customer service channels; product inquiries; reviews; return reasons; and other information you choose to provide.
• Marketing preferences, such as your email, text message, and cookie choices.

Information collected automatically

When you use our Services, we and our service providers may automatically collect:

• Device and network information, such as IP address, device type, browser type, operating system, language, and similar technical information.
• Internet and usage activity, such as pages viewed, searches, referring and exit pages, links selected, products viewed, interactions with our website, and the date and time of activity.
• Approximate location, such as a general city, state, province, or country inferred from an IP address. We do not collect precise geolocation through the website unless we tell you and obtain any consent required before collection.
• Cookie and similar technology information, including cookie identifiers, session identifiers, consent choices, and information collected through pixels, tags, local storage, and similar technologies.

Information obtained from other sources

We may receive personal information from sources such as:

• payment processors and financing providers;
• shipping carriers, manufacturers, distributors, and fulfillment partners;
• address-verification, fraud-prevention, identity-verification, and security providers;
• analytics, advertising, and marketing providers, subject to your consent choices;
• social networks or other services when you choose to interact with us through them;
• publicly available sources; and
• business customers or other people acting on your behalf, such as an employer purchasing for its organization.

How we use personal information

We may use personal information to:

• provide, operate, maintain, and improve the Services;
• create, authenticate, secure, and administer customer accounts;
• process payments, fulfill and deliver orders, and provide order updates;
• provide quotes, financing options, warranties, returns, and customer support;
• personalize website content and remember customer preferences;
• communicate about accounts, orders, requests, and service-related matters;
• send marketing and promotional communications in accordance with customer choices;
• measure website performance, understand usage trends, and improve products and services;
• provide and measure advertising, subject to applicable consent and opt-out choices;
• detect, investigate, and prevent fraud, abuse, security incidents, and illegal activity;
• enforce our terms, protect our rights and property, and protect customers and others;
• comply with legal, accounting, tax, regulatory, and contractual obligations; and
• carry out any other purpose disclosed when the information is collected or with your direction or consent.

Cookies and similar technologies

We use cookies and similar technologies to operate the website, remember preferences, understand website usage, and, when permitted by your choices, support advertising and marketing.

Our cookie consent tool provides Accept, Reject, and Customize options. You can use it to make choices about the following categories:

• Strictly necessary cookies are required for functions such as security, account authentication, shopping-cart operation, checkout, fraud prevention, network management, and remembering privacy choices. These technologies cannot be disabled through the cookie consent tool because the website may not function properly without them.
• Functional cookies enable optional features and enhanced personalization, such as remembering preferences or supporting customer service tools.
• Analytics cookies help us understand how visitors use the website, measure performance, diagnose problems, and improve the Services.
• Advertising cookies help us and our advertising partners measure campaigns, limit repeated advertisements, and provide advertising that may be more relevant to visitors.

Where consent is required, optional cookies and similar technologies will not be enabled unless you accept them through the cookie consent tool. Selecting Reject disables optional cookie categories while allowing strictly necessary technologies to operate.

You may change or withdraw your choices at any time by selecting the Your Privacy Choices link in the website footer. Your choice generally applies to the browser and device on which it was made. If you clear cookies, use another browser or device, or if our consent tool changes materially, you may need to make your selections again.

Browser settings may also allow you to block or delete cookies. Blocking strictly necessary cookies through browser controls may prevent parts of the website from working correctly.

Do Not Track and privacy preference signals

Some browsers provide a "Do Not Track" setting. Because there is no uniform standard governing these signals, our website does not currently respond to Do Not Track headers.

Do Not Track is different from legally recognized opt-out preference signals, such as Global Privacy Control. Where we are required to recognize such a signal, we treat a qualifying signal as a request to opt out of applicable advertising-related disclosures for the browser or device sending the signal.

How we disclose personal information

We may disclose personal information to the following categories of recipients for the purposes described in this Policy:

• Payment and financing providers that process payments, provide financing, and prevent transaction fraud.
• Shipping and fulfillment partners, including carriers, manufacturers, distributors, installers, and other parties needed to fulfill an order or service request.
• Technology and operational providers, including hosting, cloud storage, website operations, address verification, communications, customer support, and security providers.
• Analytics, marketing, and advertising providers, subject to applicable cookie consent and privacy choices.
• Professional advisers, such as auditors, insurers, attorneys, accountants, and consultants.
• Government authorities and other parties when legally necessary, including to comply with law or legal process, investigate fraud, enforce agreements, and protect rights, property, safety, and security.
• Parties to a business transaction, such as an actual or prospective purchaser, investor, lender, or adviser involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets.
• Other parties at your direction or with your consent.

Service providers that process personal information on our behalf are expected to use it only to provide contracted services and to comply with applicable obligations.

Sale, sharing, and targeted advertising

We do not sell personal information in exchange for money.

Subject to your consent choices, we may disclose identifiers, device information, and internet or website activity to analytics and advertising partners. Some privacy laws may define certain advertising-related disclosures as a "sale," "sharing," or processing for "targeted advertising," even when no money is exchanged.

You can reject or disable optional advertising technologies through our cookie consent tool. You can revisit those choices at any time through the Your Privacy Choices link in the website footer. Where required, we also honor qualifying browser-based opt-out preference signals.

We do not knowingly sell or share personal information belonging to children under 16 for targeted advertising.

Sensitive personal information

Certain information, such as account credentials and payment information, may be considered sensitive under applicable law. We use this information only as reasonably necessary to provide requested products and services, process transactions, secure accounts, prevent fraud, comply with law, and support other purposes permitted by applicable law. We do not use sensitive personal information to infer characteristics about individuals.

Your privacy choices

You may:

• review and update certain account information by signing in to your account;
• unsubscribe from marketing emails by using the unsubscribe link in an email;
• stop marketing text messages by replying STOP;
• manage optional cookies and similar technologies through the Your Privacy Choices link in the website footer; and
• ask us to access, correct, or delete personal information associated with you by using our Contact Us form, emailing sales@katom.com, or calling (800) 541-8683.

We may need to verify your identity before completing a request. We will use information submitted for verification only to evaluate and respond to the request. Some requests may be limited by legal exceptions, including when information is needed to complete a transaction, maintain security, comply with law, retain business records, or establish or defend legal claims.

You may authorize another person to submit a request for you. We may ask for evidence of that authorization and may need to verify your identity directly.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for legitimate business and legal needs. The criteria used to determine retention periods include:

• Account information: while an account remains active and for a reasonable period afterward to administer the account, address disputes, prevent fraud, and comply with law.
• Orders, payments, returns, and warranties: for the time needed to fulfill the transaction and satisfy tax, accounting, warranty, recall, fraud-prevention, recordkeeping, and dispute-resolution requirements.
• Customer service communications: for the time needed to resolve the request, maintain service records, train personnel, and address related disputes.
• Marketing information: until you unsubscribe or we determine the information is no longer needed, while retaining limited suppression information needed to honor an opt-out.
• Cookie, analytics, and advertising information: according to the lifespan of the applicable technology, our configured retention periods, and your consent choices.
• Security and fraud-prevention information: for the time reasonably necessary to detect, investigate, prevent, and document security incidents or fraudulent activity.
• Consent records: for the period reasonably necessary to demonstrate and honor your privacy choices.
• Backup copies: until they are deleted or overwritten through our regular backup cycle, unless longer retention is required by law.

When personal information is no longer needed, we may delete, anonymize, or securely isolate it until deletion is possible.

Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no transmission over the internet and no storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us if you believe your account or personal information has been compromised.

Children's privacy

Our Services are intended for businesses and adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you are a parent or legal guardian and believe a child has provided personal information to us, please contact us. After appropriate verification, we will take reasonable steps to delete the information as required.

Third-party websites and services

Our Services may contain links to websites, applications, payment services, social networks, or other services operated by third parties. Their privacy practices are governed by their own notices, not this Privacy Policy. We encourage you to review those notices before providing personal information.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes in our Services, privacy practices, or legal obligations. We will post the revised Policy on this page and update the date at the top. If a change materially affects how we use or disclose previously collected personal information, we will provide additional notice or obtain consent when required.

Terms of Use

Information and Site Content

We take every precaution when adding new items to our website using information directly from our manufacturers and suppliers. We present this information to you as accurately as we can, although errors and omissions do occur from time to time. If you see any discrepancies, potentially incorrect information or have any other questions about products we offer, please contact customer service via email or call us at (800) 541-8683.

It is our goal to provide you with the best information about foodservice equipment and supplies available on the Internet and we want to correct any missing or erroneous information as quickly as possible.

Typographical and Image Errors

We make every effort to provide you with the most up-to-date and accurate information on the products we sell. We work closely with the manufacturers of our products to obtain this information, however, there are cases where obtaining an exact description or photo of the product is impossible. When purchasing an item, please make sure to read the description as well as look at the image before committing to the purchase. We reserve the right to refuse or cancel any order for any reason.

Prices

At KaTom we believe you deserve the industry's best customer care and lowest prices for every purchase. If you find an item we offer elsewhere at a lower total cost, including shipping costs, please reach out to us at sales@katom.com with the details. Prices are subject to change without notification. If a price differs from the website total you will be contacted to confirm.

Images

All pictures shown on our website are the best available at the time the item is added to our website and may not accurately reflect product updates or features. Pictures may also contain optional accessories which must be purchased separately. In cases where an accurate image was not found, we use a representative or a place holder image.

Availability

Products and services may on occasion have limited or no availability due to your geographical location, an item being discontinued by the manufacturer, or an item being on backorder due to increased demand. We try to fulfill every order in a timely manner and will work with you to replace or substitute items that are unavailable. Please note that nothing on this site constitutes a guarantee that KaTom Restaurant Supply, Inc. will supply goods or services.

Payments

We accept all major credit cards including Visa, MasterCard, American Express, and Discover. Amazon Payments and PayPal are accepted for online transactions only. Amazon Payments and PayPal are captured in full at the time of purchase.

We have multiple options for financing your new restaurant equipment. For more information on our financing partners, visit our finance page.

Coupons

Occasionally coupon codes are offered to further discount merchandise. Coupon codes will have an expiration date and will only be honored on orders placed while the coupon is valid. They cannot be used in conjunction with other offers. Coupon codes that are not valid will not be accepted at checkout. Coupons from 3rd parties are invalid.

Disputes

Any dispute relating in any way to your visit to the Site, including your access to or use of the Site, or to the products or services you purchase through the Site shall be resolved exclusively in the state or federal courts located in Sevier County, Tennessee, and you hereby consent to the exclusive jurisdiction and venue of such courts. You hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to venue and jurisdiction in such courts. This Agreement and all matters arising out of or relating to this Agreement shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict of law provisions. You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of, related to or connected with the use of the Site or this Agreement must be filed within one (1) year after such claim or cause of action arose or be forever barred.

Disclaimer and Limitation of Liability

Except as otherwise provided in the standard terms of sale that govern the sale of each product on this site, this site, the products offered for sale on it and the transactions conducted through it are provided by us on an "as is" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site (and on the webpages to which that webpage links). To the full extent permissible by applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability for a particular purpose, noninfringement, title, quiet enjoyment, data accuracy and system integration. This site may include inaccuracies, mistakes or typographical errors. We do not warrant that the content will be uninterrupted or error free.

To the maximum extent permitted by law, we will not be liable for any damages of any kind arising from the use of this site, including, but not limited to indirect, incidental, punitive, exemplary, special or consequential damages. To the maximum extent permitted by applicable law, our total liability to you for any damages (regardless of the foundation for the action) shall not exceed in the aggregate the amount of fees actually paid by you to us during the month immediately preceding the act allegedly giving rise to our liability.

Sales Tax Policy

Sales Tax

Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies. KaTom Restaurant Supply, Inc., any parent companies and/or subsidiaries will always make every effort to fully comply with the law and governmental regulations. It is our understanding that customers, whether business or individual, bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations. KaTom Restaurant Supply, Inc. is registered in and conducts business within the state of Tennessee, and therefore collects sales tax for orders billed or shipped within the state of Tennessee. Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation. Sales tax laws and regulations apply to all businesses and individuals within the United States. Online businesses that advertise "No Sales Tax" may not fully understand the sales tax laws, or may be misleading their customers whether intentional or not.

Some products are shipped direct from the manufacturer to the customer by KaTom Restaurant Supply, Inc. Some manufacturers' sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states. Examples include but are not limited to Blodgett Oven, who requires sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in. Another example is Beverage Air, who requires collection of sales tax for any products shipped direct within any of the 50 U.S. states.

KaTom Restaurant Supply, Inc. does not make tax law or set sales tax collection requirements of our suppliers. Sales tax for shipments within the state of Tennessee should show sales tax on the automatically generated invoice. Sales tax for shipments outside the state of Tennessee will not show on the automatically generated invoice, but will be collected if required. KaTom collects taxes for all orders shipping to Alabama, Arizona, Arkansas, California, Colorado, Connecticut, District of Columbia, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, and Wyoming. KaTom reserves the right to collect sales tax for orders shipped to other states not currently listed without notice.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Seller's program account number is SSU-R011939102.

Extended Warranty

Extended Warranty

KaTom is proud to partner with Safeware to offer extended and expanded warranty coverage for purchase when you order foodservice equipment. This coverage, which begins the same day as the manufacturer's warranty (see product's warranty statement for specific details), is only valid for items used in commercial settings.

This optional protection supplements the manufacturer's warranty with:

• Mechanical and Electrical Failure Coverage.
• Day One Surge Protection.
• Day One Food Spoilage Credit.
• No Deductible or Service Fees.
• Secured by AM Best A-Rated Insurer.

Exclusions and limitations apply. Please see terms and conditions for full coverage details. Coverage provided by Northcoast Warranty Services, Inc., FL, License #49125. Administered by Safeware 5700 Perimeter Drive, Suite E, Dublin, OH, 43017, 1-800-800-1492.

SMS Terms of Service

Program Description

• When you opt in to our SMS program, you can expect to receive order updates, promotional offers, and account alerts.

Opt-Out Instructions

• You can cancel the SMS service at any time. Just text STOP to our short code. After you send "STOP," we will send you a confirmation SMS to verify that you have been unsubscribed. Once confirmed, you will no longer receive SMS messages from us. If you wish to rejoin, simply sign up again as you did initially, and we will resume sending SMS messages to you.

Help Instructions

• If you are experiencing issues with our SMS program, reply with the keyword HELP for more assistance. You can also contact us directly at sales@katom.com or call (865) 225-1545.

Carrier Liability

• Wireless carriers are not liable for delayed or undelivered messages.

Message Frequency & Rates

• Message and data rates may apply for messages sent to you from us and from you to us. You may receive recurring messages depending on your interaction with our service. If you have questions about your text or data plan, please contact your wireless provider.

Price Match Guarantee

KaTom's Price Match Guarantee Applies to:

• Certain qualifying price match products
• The item must be identical in brand, product, color, size, and specifications
• Items KaTom has in-stock
• Sold by any qualifying online retailer located in the United States or a local competitor (authorized U.S. dealers only)
• The product must be available to order and pay for the same day
• Limited quantities – product quantities eligible for price matching may be limited by KaTom
  • Items for which customer provides valid proof of lower price as determined by KaTom
  • Price match requests must be made at the time of purchase

KaTom's Price Match Guarantee does not apply to:

• Promotions, coupons, rebates, or gift cards or other retailer discounts
• Auction prices
  • Shipping, handling and taxes
  • Items a competitor does not have in stock and available for immediate purchase
• Prices involving loyalty discounts or requiring memberships
• Prices requiring minimum purchasing quantity or bundled offers
• Liquidation items, damaged, refurbished, open-box or used items
• Prices after pick-up discounts
• Special day discounts or holiday pricing (including tax holidays)
• In-store prices
• Wholesale sites/prices, Clearance items, close-out prices
• Price or other typographical errors

THIS POLICY IS SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE