Star Manufacturing's Basic Warranty Policies
Like many companies, Star Manufacturing offers product warranties to provide its customers with peace of mind when purchasing commercial equipment. All Star and Star Manufacturing subsidiary products generally remain under warranty for one year following original installation or up to 18 months after original purchase, whichever comes first. Most parts and components of the equipment will be covered, with some exceptions and special cases.
What's Covered by a Star Manufacturing Warranty?
Before filing a warranty claim with Star Manufacturing, it's important to know what generally is and isn't covered. If your equipment meets the following requirements, it should be under warranty.
- Appropriate Installation: Closely follow the included literature for installation guidelines when setting up your Star Manufacturing equipment. Broken or malfunctioning equipment due to incorrect installation is not covered under Star's warranty.
- Normal Use: Star Manufacturing does not accept liability for any equipment damaged due to abuse, exposure to harsh chemicals, modification by anyone other than an authorized technician, or exposure to acts of nature, such as fire or flooding.
- Routine Maintenance: Regular maintenance tasks, such as cleaning, voltage conversions, changing lightbulbs, control calibrations, etc. are not covered under warranty, as the operator is expected to perform upkeep on the equipment.
Some Star Manufacturing products carry extended warranty policies in addition to the standard 1-year warranty. If you experience an issue covered by the above parameters with any of the components listed below, you can still file a warranty claim even after 1-year warranty period.
Additional Warranties
- Star Ultra Max® fryers, griddles, charbroilers, and hot plates: 2-year parts and labor
- Star Max® fryers griddles, charbroilers, and hot plates: 2-year parts and labor
- Staltek™ roller grill coatings: 5-year parts
- Cast iron grates, burners, and burner shields: 1-year parts
- Original Star, Toastmaster, or Holman replacement parts: 90-day parts
Always check the most current warranty information from Star Manufacturing and the literature that comes with your product to ensure you're aware of the most up-to-date policies.
