KaTom offers Master-Bilt refrigeration equipment trusted for durability, efficiency, and consistent performance in commercial kitchens. Read reviews to learn more.
Overall Rating
Manufacturer does not stand behind product
The freezers work great until they fail and then you cannot get Master-Bilt to honor their warranty. We have 9 of these freezers and out of those 9, 2 of the lids have came unglued in the first 2 weeks of use. Our employees have cut themselves on the lids. It is unsanitary because stuff can not get under where it should be sealed. We had this issue with two freezers we bought at the same time. Caller Master-Bilt and their tech service agreed to send new glass tops right away. 3 months later we still do not have replacements and can not get a return phone call from there service department.
Model:
MSC-66AN
Product:
Master-Bilt MSC-66AN 66" Mobile Ice Cream Freezer w/ 6 Baskets, 115v
Looks great.... but, then...
We've had it about two weeks and it has stopped working. I just contacted Katom for support, so will see how it goes to get this fixed.
Model:
DD-46L
Product: