Imperial Reviews

KaTom supplies Imperial ranges, fryers, and ovens recognized for heavy-duty performance and reliability. Read customer reviews to see Imperial products in professional kitchens.

Overall Rating

11
Total Reviews
118
Imperial Products
4
Verified Reviews
Jason D.
March 2, 2024

Stay Away! Absolutely horrible

I purchased 3 of these fryers. I have had them 1 year and 1 month. We have had multiple issues over the year under warranty. Now that we are 1 month out of warranty 2 out of the 3 fryers have a cracked tank. No longer usable. Imperial will cover the cost of the tank but I have to pay shipping and labor. It's been 3 weeks and still no tanks have arrived. HORRIBLE HORRIBLE HORRIBLE

Brian M.
October 5, 2023

Improved quality over previous models

The burners and door handles have been redesigned over IR10's from 5 years ago. Knobs are very nice too, not plastic like cheaper brands.

Mo
April 23, 2018

Tanks leak

I had 2 imperial fryers both died from tank leaks. Most fryer issues can be fixed but leaky tanks are a death sentence

Not using Imperial again
December 5, 2014

Terrible Products from Imperial

Bought three Imperial Gas Fryers and have had to replace two is less than 8 months. Wasted money. The barrels started leaking and customer service is somewhat non-existent. They asked us to send pictures and ruled that we were not using the Fryers properly - Really!!