Follett Reviews

I would definitely buy this product again and from KaTom

My order was placed late on a Wednesday and it arrived via an LTL truck by Monday so that is fast delivery from my perspective. The machine is easy to setup as the instruction manual is very detailed and thorough. It requires an initial sanitization and the Kay-5 cleaning packet comes with it. The machine is a workhorse and is quick to replenish ice when the level gets low and it is relatively quiet for the size of the machine. It is built like a tank and is heavy for its size but manageable. Lastly, it appears that Follett strongly supports the product as there are very detailed parts diagrams available that calls out the part number for each component so it's a product that can be maintained for years and years of use rather than a throw away piece of equipment like most companies appear to be offering. It is expensive, but I don't mind spending extra money on things that actually last. Lastly, it is made in the USA.

LOVE IT!!!

Purchased this product 7 months ago. Just completed the 6 month maintenance. It was a bit time consuming (hour-ish), but well worth the pleasure it gives our whole family. I searched the web daily for a pellet ice maker and alway found myself drawn to this one. We use it many times a day along side our soda dispenser. Price was a bit much but took a chance on it and wasn't let down. It delivers everything it says. If you can afford it, this is it... look no further.