Quality restaurant equipment and supplies at a great value. That's what KaTom Restaurant Supply does every day. We offer stellar service, a fantastic selection, and good advice to help you make wise business decisions, from before you open your doors to your first million and beyond.
"It's About You" isn't just an empty slogan. We strive every day to give you the best customer service in the industry. Our company has been serving foodservice establishments since 1987, first through our catalog business and now via phone, internet, and fax orders. We also specialize in crafting entire commercial kitchens for new foodservice operations.
Our years in the business have taught us that the best customer is a repeat customer, and our favorite form of advertising is word of mouth. All orders—online, phone, catalog, fax, and in person—receive the same meticulous attention to detail that KaTom Restaurant Supply is known for. If you have questions, need advice on which equipment or supplies are best for your business, or if you have a general question or comment about your order or our company, we are available to assist you.
Contact us Monday-Friday from 8 a.m. to 8 p.m. Eastern at 800-541-8683, fax us at 800-821-9130, email us 24 hours a day at firstname.lastname@example.org, or contact us via live chat and know that you'll be answered in a competent, friendly, and timely manner. At KaTom, we don't use automated telephone services during normal business hours. When you call us, you will be greeted by a trained professional, not a recording.
We are a premier high-volume supplier of quality restaurant equipment and supplies, and we pass the savings from our manufacturers on to our customers, guaranteed. Should you find any exact product at a lower price, please let us know for possible price matching.
KaTom stocks thousands of products in our warehouse and carries 200,000 products on our website, with new products added every week. Most orders ship within 24 hours—just look for the Quick Ship icon on our product pages. We have established long-term relationships with manufacturers of both high-quality and value-priced equipment, supplies, and furniture. We leverage our high volume to achieve lower prices, which we pass on to you. If you search www.katom.com and are unable to find what you're looking for, contact us and let us find it for you.
Buying restaurant equipment and supplies involves big decision-making. That's why KaTom Restaurant Supply publishes buying guides, checklists for how to open specialty restaurants and foodservice establishments, and new product spotlights, tips, and video demos in our Guides and Advice. We invite you to browse our guides and learn what you need to know to run your business successfully.
Born and raised in Morristown, Tennessee, Patricia Bible got into the restaurant business with her husband, Tim, in the 1970s. As owners of several Western Sizzlin' Steakhouses, the Bibles were having difficulties procuring quality restaurant equipment and supplies for their own restaurants. They began buying the necessary supplies in bulk and reselling to their franchises. Thus, B&B Equipment and KaTom Restaurant Supply were born.
In the past twenty-five years, Patricia has groomed KaTom Restaurant Supply into a restaurant equipment giant, serving customers all over the U.S. and internationally. In 2012, KaTom relocated from its old home base in Morristown, Tennessee, to a new, 90,000 square foot facility in Kodak, Tennessee, conveniently located just off I-40 exit 407.
Patricia is a member of The Committee of 200, an invitation-only membership organization of the world's most successful women entrepreneurs and corporate leaders and was the only woman CEO in the lineup for the 2011 Next Economy Hero Top 5.
Awards and Recognition
KaTom Restaurant Supply has made the Inc. 5000 Fastest Growing Companies in America list for several years in a row and was recognized as one of the top job creators in Tennessee in 2012 with its inclusion on Inc.'s Hire Power Awards list. KaTom is a certified Woman Owned Business, was named Morristown's 2011 Small Business of the Year, and was recognized by Business Leader Magazine as a Top 300 business of the South.
Since its beginning, KaTom has contributed to and supported many fine organizations and charities both nationally and within our own community, including:
- United Way
- Habitat for Humanity
- ALPS (Adult Day Services)
- Tennessee Food on Foot Foundation
- Friends of the Smokies
- Boys & Girls Club of Morristown
- Encore Theatrical Company
- Noah's Arc, Inc.
- Yes Inc.
- Helen Ross McNabb Center
- Project Graduation
- Morristown-Hamblen Humane Society
- The Salvation Army
Thank you so much for my order of the sugar bowls. I am so very impressed with the speed and efficiency of your company. The notice I received today that the package was delivered and left at the front desk was most impressive., and unusual.
I want to thank you guys for being such champions of customer service. As a customer, it is not lost on me. I will continue to order from your "family" for a long time.
Your email communication about order updates was unsurpassed. I was totally comfortable with doing business with you because of this.
I look forward to working with you in my new endeavor in the catering business!
Hibbs Bridge Barbecue
Dear Katom: your service and delivery were impeccable, your prices were extremely reasonable and this new machine is great!! Thank you!
EXCELLENT SERVICE THANK YOU.
KaTom is a preferred vendor of Newport City for the past 8 years. My contact recently has been Dawn. We've been pleased with the service we've received from KaToms. The equipment seminar at Walter State was so helpful this year and I look forward to many more. Also, thanks for your newsletter and information you share with us. (Love the recipes too!!) We may not give you feedback as we should, but thanks for all your help. We are listening!!!
Iordered a pasta attachment for my wife on Saturday night after business hours. Today Wednesday 4/27/2011 4PM the package was at my door. Service like that can not be beat.
I just wanted youto know about the excellent service received.
it made my wife happy and if she is happy I get to eat.
Thanks for such great great service and prices.
We will be passing along your company to family and friends
Thank you so much for the GREAT service!!! The grill, (261-L410) which I ordered from you, arrived today; this was much, much sooner than I had expected.
Thanks again and best wishes for a prosperous year.
I just wanted to take a few minutes to thank you and KaTom for your help and service. My professionnal waffle maker arrived on time in Florida; then I asked the company to send my packages; a few days ago I received them; recently I tried the waffle maker. It was indeed the right voltage (240v) 'cause it didn't blow everything up, but it did need a plug adaptor (though I knew that so I already had one!). At the end: perfect. Sure we're the only home in Belgium having this wonderful kitchen appliance, same as Martha Stewart :D. Definitely worth it.
The dishes arrived yesterday. I can't thank you enough. They are absolutely darling!!!!!!! The colour is perfect and I can hardly wait to use them for my BBQ this weekend.
I will definitely be back to purchase more items and also tell my friends!
Dear Katom Staff,
I just wanted to say how wonderful it was to work with you on adjusting my order charges. From the first person who answered the phone, to sales representative, Tracy, my experience was heartwarming--real people who really cared!
I will look forward to ordering from Katom in the future and I will be sure to spread the word to my family and friends!
Take care and thanks so much,
You guys are just wonderful! I am so impressed with the level of quality with which you do business... and not just on one count, but many! The gal I spoke with regarding ordering (and our follow-up conversations -- Darlene, in Customer Service) was delightful; and since I placed my order, your communication and the consistency with which you kept in touch about the order and its shipping was quite surprising and most admirable (in this day of slap-dash "hope you get it" sloppiness). I appreciate so much knowing about you, and I will keep your company on my very short list of "Go-to" vendors... Thanks a lot; it's been a pleasure to do business with you!
Your telephone people and sales people are very helpful and seem to enjoy their jobs! This is a refreshing change from many establishments I contact. Thanks! Great Job!
The VP17-1 SS Pour over Brewer, 1 Warmer, S/S is the best coffee maker that I ever bought. It is use for the men at the Young Mens Bible Class every Sunday now. These men love it because you do not have to wait long and it is hotter.
Please tell Tamara that my hopper for my Hawaii's finest shave ice machine was a huge success today. Could not have done it without her.
I'm very happy about the wonderful service, everyone I spoke to was helpful and friendly, and they know their products! I am so pleased about how uncomplicated and quickly a custom order is handled. Thank you, I will recommend you and order from you again!
However I do want to mention that I think your customer service rates five stars---there was quite a comedy (sort of) errors with my order---first I gave you the wrong address. When we finally got that straightened out----the order was delivered to the right address and was refused by the person at the desk in her apartment building----and returned to you. So I then had you send it to my address and received it very promptly. All of these transactions which involved several phone calls and emails were handled so efficiently and politely by your staff. I just can say enough for your service---I will recommend this web site to friends and family in the future, if they are looking for products that you carry. Thank you!
Thank you guys, for send my order, I am very happy with your bussiness....nice company.
Thanks so much for all of your help in getting our order set and delivered for those mini Dutch ovens. They were perfect!!! They arrived just in time and we were able to use them for multiple events. The hotel that hosted our event has now offered to buy them from us so they can use in their restaurant and for other special events. It was great working with you - thanks again!
Thank you so very much. I am very pleased with my items. Great service at a great price. And very fast shipping. Thank's again.
I wanted to take a quick moment to thank you for such great products. I was referred to your site by a friend. My family is a big group of partiers as well I used to be a Training Restaurant General Manager. I am always updating my kitchen/bar and love trying out the newest gadgets I can find.
My husband and I entertain for large groups weekly and I love being that contact for my friends/family/followers. We are very pleased with your quality of product and the high standards within your company. I would love an opportunity if you have any to complete a review of any of your product.
EXCELLENT service, prices and product!!!! I ordered on Monday and received my order on Wednesday. Will use your company again!!
Just want to thank you and your colleagues once more for making the extra efforts to ship this to us via APO, it arrived in great shape about 3 days ago and we have been turning out the best pizza in Afghanistan!
You guys are awsome! I sent your 12\" cast iron skillet with lid to my cooker son for Christmas; he received the skillet today and he couldn't be happier. I can't believe how quickly he got it from you! He said the skillet is large for the size skillet it is and he said the lid was a perfect fit. He is one happy guy and I am one happy mom. Thanks for doing such a terrific job. A very happy customer, Judy
Thanks for your excellent work, good prices, & free shipping - all allowing us struggling restaurants to hang on and continue purchases from you.
Please accept my appreciation.
I ordered my dishes on Monday and I received them today Wed. I don't think I've ever gotten anything I ordered this fast and I am very pleased with my dishes. They are the tempo dinnerware set and I just love them. I washed them and they're in the cupboard ready to use tomorrow. Just wanted to write and say thank you very much.
GREAT Customer Service!! I called Friday (5.3.14) and spoke with Casey. She helped me with all my questions and descriptions of items I wanted to purchase. She was very knowledgeable and helped me make my decision. We were on the phone for over 30 minutes and there was no "disgust" in her voice. When we first spoke, I mentioned that I needed this items by this Thursday - she assured me that this would happen since all the items were in your inventory. She also offered to call me on Monday (5.5.14) to give me the tracking info on the delivery. She mentioned that the order would possibly go out that day. At 8:00 This morning (5.5.14), my order arrived! 2 Pallets of small ware equipment. The driver was very professional, friendly and helpful. This was one of the easiest equipment purchases/deliveries I have every had in my 25 years of business. This might have been the first time that I purchased from Katom, but it will not be the last time. Kudos! To you staff and transportation company. Jet Ellis Owner Simply Catering Carrollton, GA