Return Policy

Here at KaTom Restaurant Supply, we believe that "It's About You" and strive to provide you with the quality products and outstanding service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 30 days of delivery as long as it is in accordance with the following return policies and procedures listed below.

  • All merchandise that is returned must have prior authorization for return to be accepted.
  • All non-defective merchandise returned for credit must be unused and in the original packaging.
  • All returned items totaling $100.00 or more will be subject to a 25% restock fee plus the return shipping charges. All returned items totaling less than $100.00 will be subject to a 0% restock fee plus the return shipping.
  • Merchandise must be returned within 30 days of RA being issued.
  • Credit is issued upon return and inspection. Please allow up to four weeks to receive your refund. All refunds will be issued in the form on payment used to make your purchase.

Please note that we cannot accept returns of certain items, including:

  • All special order items
  • All closeout items
  • All perishable items
  • All types of aerosol cans
  • All hazmat products
  • All international sales

How to Cancel an Order:
Cancelling an order depends on the status of the order.

Open Order: If your order is still open in our system, please contact our Customer Appreciation Team at cs@katom.com to cancel.

Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns department. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.

To initiate a return request, please click here