Hours: M - F 8 to 8 ET | Sat 8:30 to 5
Who We Are
Like many great American companies, KaTom Restaurant Supply got its start in a garage.
KaTom was founded in 1987 by two entrepreneurs who understood the importance of having the right commercial kitchen equipment at the right time. We have since grown into one of the nation's largest restaurant equipment suppliers. Our knowledgeable teams are dedicated to helping restaurant owners and industry professionals at every stage of the foodservice journey, whether replacing a single piece of equipment or building out a brand new commercial kitchen. With more than 250 employees trained to create legendary customer experiences, KaTom provides equipment and supplies to businesses across the United States, Puerto Rico, and Canada.
Warehouse
KaTom offers more than 200,000 items, including budget-friendly lines, premium vendors, and house brands, and our 350,000-square-foot East Tennessee fulfillment center has thousands of items that ship within one business day. However, even if we don't carry what you need, we can still get it to you. KaTom works with trusted manufacturers to fulfill orders that are not stocked in our warehouse. Our distribution center, customer care representatives, and sales teams work together to get you the products you need.
THE KATOM DIFFERENCE
Competitive
Pricing
Our relationships with manufacturers, national buying groups, and industry representatives help us save you money with an aggressive pricing structure. KaTom's position as a leading dealer of restaurant equipment and supplies allows us to purchase our products at a discount, which we pass on to you. Our financing options help you fit the right equipment and supplies into your budget.
Excellent
Customer Service
If you call us during our normal business hours, you will always speak to a real person. Each KaTom customer service representative completes numerous hours of product training each year, and our fast-growing team is anchored by dozens of Certified Food Service Professionals (CFSPs). Their industry knowledge will help them provide answers to your questions and guide you through your purchase.
Quality
Selection
We offer more than 200,000 unique items on our website and through our sales department. KaTom maintains relationships with hundreds of vendors to provide the essential equipment and supplies that make foodservice and hospitality possible. If you don't see an item or vendor you're looking for on our site, please contact us - there's a good chance we can find what you're looking for.
Top Brands
ECOMMERCE
Since 2001, KaTom's exponential growth in the restaurant equipment supply industry has been fueled by a strong internet presence. Our eCommerce team is staffed by product data experts and content specialists who work alongside photographers, videographers, and graphic designers to provide the information and resources you need to build a successful foodservice business.
CALL CENTER
Our customer care representatives are available to answer questions from customers six days a week. Whether you've purchased from KaTom before or are ordering for the first time, we're dedicated to providing an excellent experience and supporting your business. That's why dozens of our associates are on site and on the phones during normal operating hours.
OUTSIDE SALES
KaTom's Outside Sales team works with local, regional, and national clients to plan and complete complex projects of any size, coordinating design needs and installation with our in-house experts. It doesn't matter if your business is located down the road or across the country - members of our Outside Sales team can provide consultations and on-site meetings to understand the unique needs of your commercial kitchen.
PRIORITY ACCOUNTS
We know attention to detail is the key to a successful project, especially when it comes to major projects and repeat customers. KaTom's priority accounts are handled by a committed customer service team that provides individualized support during every phase of your project, from planning and purchasing to delivery and installation.
DESIGN + BUILD
If you're preparing to undertake a large project to launch your foodservice concept, our Design + Build department includes project managers, bids specialists, designers, and installation experts who are ready to support your next endeavor. Our team can design your layout with your specifications and budget in mind, as well as source, deliver, and install equipment.
CONTRACTS / BIDS
KaTom is proud to be a GSA contract holder and trusted partner for private and public institutions completing projects through bids, including government agencies, schools, and hospitals. Our bids and contracts team can leverage our decades of experience, manufacturer relationships, and purchasing power to offer competitive pricing and create successful bids.
AWARDS & RECOGNITION
IT'S ABOUT YOU
No matter your buying style, we've got you covered. From independent operators and chain stores to government agencies and community organizations, we're here to help with your foodservice supply and equipment needs. Our dedicated support staff is available six days a week to provide answers and information about current or future orders.
KATOM'S MISSION
As a leader in the foodservice equipment and supplies industry, KaTom strives to create legendary customer experiences by utilizing superior technology and efficient operations, continuously improving our technology and internal operations, and empowering our growing workforce.