Terms & Conditions of KaTom Restaurant Supply, Inc. Internet Sales

Prices Subject to change without prior notification. If product total differs from web total you will be contacted to confirm. All pictures are best available at time item is added to our website and may not accurately reflect product.  Pictures may also contain optional accessories.  We use care and caution when adding items to our website, taking information from our manufacturers and suppliers and presenting to you as accurately as we can.  Since all items are added by humans, errors and omissions can occur from time to time.  If you see any discrepancies, potentially incorrect information or have any other questions about products we have for sale, please contact customer service at sales@katom.com or 800-541-8683.  It is our goal to provide you the best information about foodservice equipment and supplies available on the Internet and we want to correct any incorrect information as quickly as practical.

In an effort to keep costs down for all of our customers, all Internet sales are credit card only. Please inspect shipments carefully. If you are displeased with anything about your shipment PLEASE CONTACT KaTom immediately.  Some items that are special ordered or shipped direct from the manufacturer may not be returned.  No returns after 15 days from shipping date. In addition, a return authorization and a copy of the invoice must be included with all returned merchandise. All merchandise must be unused and in its original packaging. Some items may be subject to a restocking fee of up to 25% plus costs for shipping and return.

Shipping costs are estimated. Some large and heavy items do not ship via UPS and an appropriate freight transportation will be arranged. If you are ordering products and the estimated cost is $0.00, the weight or size of a product, or the combination of all of the products you are purchasing is larger than a single package that can be shipped via UPS. We will contact you to arrange for shipping that meets your needs. Should costs be lower than those estimated, we will pass the savings along to you. We will contact you in the unlikely event that costs are more than 15% higher than those stated during the ordering process to confirm your order.

Furniture

Additional terms and conditions for furniture items can be viewed at our furniture policies.

Parts

Additional terms and conditions for special order and parts can be viewed at our parts and special order policies.

Policies

Additional information and policies that apply to all sales can be viewed at store policies.

Privacy Statement

Without your consent, we will not sell or provide our customer list or information provided by you to others, except as required by law or to support your order/inquiry with our suppliers as required.  For some products we sell it may be necessary for the manufacturer or wholesale distributor to contact you during the sales, installation or warranty periods. 

Security

We offer an encrypted connection to your browser with a GeoTrust certificate to protect your confidential information.

Price Guarantee

Price guarantee excludes shipping and taxes. If you find a lower credible, quoted price; contact KaTom within 5 days of placing your order for a credit equal to the price difference.

Sales Tax

Laws regarding the collection of sales tax vary by location and undergo frequent change in content as well as interpretation by governmental agencies.  KaTom Restaurant Supply, Inc., any parent companies and/or subsidiaries will always make every effort to fully comply with the law and governmental regulations.  It is our understanding at this time that customers, whether business or individual, bear the responsibility of reporting purchases that are shipped across state lines and to pay the state and any applicable local sales taxes as per their local laws and regulations.  KaTom Restaurant Supply, Inc. is registered in and conducts business within the state of Tennessee, and therefore collects sales tax for orders billed or shipped within the state of Tennessee.  Organizations with current and valid sales tax exemptions may request an exemption for sales tax collection by speaking with customer service and providing a copy of required documentation.  Sales tax laws and regulations apply to all businesses and individuals within the United States.  Online businesses that advertise "No Sales Tax" may not fully understand the sales tax laws, or may be mis-leading their customers whether intentional or not.

Some products are shipped direct from the manufacturer to the customer by KaTom Restaurant Supply, Inc.  Some manufacturers sales agreements require that sales tax be collected on any products they ship direct to the customer in certain states.  Examples include but are not limited to Blodgett Oven requiring sales tax collection for products shipped direct within the 15 states that Blodgett has manufacturing or office space in.  Another example is Beverage Air requiring collection of sales tax for any products shipped direct within any of the 50 US states. 

KaTom Restaurant Supply, Inc. does not make the tax law, or set the sales tax collection requirements of our suppliers.  Sales tax for shipments within the state of Tennessee should show sales tax on the automatically generated Invoice.  Sales tax for shipments outside the state of Tennessee will not show on the automatically generated Invoice, but will be collected if required.

Frequently Asked Questions

Q. Do you sell to individuals or only restaurants?
A. We target restaurants, caterers, food service professionals, concessions and organizations that prepare food for larger numbers in terms of the products we stock, but we are happy to sell to individuals as well.

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