Thank you for considering a parts or special order with KaTom Restaurant Supply, Inc.  It is our goal to maintain the best customer service combined with the lowest cost to our customers.  We must make you aware of the following business terms:

1. Some manufacturers do not allow returns of products or parts.
2. Some manufacturers allow the return of products, but not parts.
2. Some manufacturers allow returns with a restocking fee with shipping paid by the customer back to their factory.
3. When returns are permitted, restocking fees vary according to manufacturer policies.

In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions including any shipping costs to customers for special order items. We value your business and hope you appreciate our policy that protects you from costs incurred by other customers since we do not spread those costs across all of our products and customers. We appreciate your loyalty to our company and conduct business only with the above terms and conditions.  

After our receipt of this document and payment arrangements, your order will be processed and sent to you as soon as possible. Thank you for your support and your business.

Thank you,

KaTom Restaurant Supply, Inc.

Please  print this page, sign, date and fax to 800-821-9130.

I agree with the terms and conditions stated above and any other applicable terms as indicated at www.katom.com/x-terms.html and www.katom.com/x-furniture.html

Customer Signature: ______________________________   Date: _____________

Printed Name:         ______________________________

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