International Orders

KaTom Restaurant Supply is happy to supply equipment and supplies to our customers around the world. 

Due to differences in electrical supply any electrical equipment manufactured for use in the United States may not work in other countries.  The United States electrical system uses power at various voltages but all at a frequency of 60 Hertz.  Many countries, including several in Europe supply power at a frequency of 50 Hertz.  Although we do not list the parts on our website or in our catalog, many manufacturers to make equipment available in a 50 Hertz model.  We are happy to check with the manufacturer when you make us aware ahead of time.  It is the customers responsibility to ensure compatibility prior to placing the order with us.

We are not authorized to resell some brands outside the United States and Canada.  Two of our most popular brands, True and Star, are available for delivery in the United States and Canada only.  We will advise during order processing of other brands that may be limited for delivery to your specific country.

We extend the manufacturers warranty to our customers for all products we sell.  It is the customers responsibility to understand the manufacturers warranty for their country and ensure it meets their needs.

We ship small packages weighing less than 70 pounds each using UPS, US Postal Service and/or BAX Global.  We do not ship freight outside the US and Canada.  We encourage our customers to use an International Freight Forwarder for freight deliveries to all other destinations.  We will ship freight for our International customers to the location of a freight forwarder within the continental United States, typically in a US port city.  The customers freight forwarder is responsible for delivery beyond this point.  For customers that do not already have a freight forwarder we recommend http://www.freightnet.com as a resource to identify the best freight forwarder to meet your needs.  It is the customers responsibility to make arrangements for delivery with and to pay the freight forwarder and any other expense such as VAT taxes.

We do not guarantee return authorization for any items sold outside the US and Canada.  We will treat each request on it's individual merits.

We accept credit cards with a billing address in the US, US territories and Canada only.  Orders outside of these areas can be paid by wire transfer or US money order.  All transactions are conducted in US dollars.  No International COD orders are accepted.

To begin your International order, send an email to us with your contact information, parts you are interested in and any other details available about electrical systems, freight forwarder address, payment method and your address to sales@katom.com with a subject of International Order - attention Beverly.

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