Thank you for considering a special order with KaTom Restaurant Supply, Inc.  It is our goal to maintain the best customer service combined with the lowest cost to our customers.  We must make you aware of the following business terms:

NO RETURNS OR EXCHANGES ARE PERMITTED FOR FURNITURE.

Restaurant furniture manufacturers do not allow returns because the furniture is manufactured for you with your color and material selections.  Once an order is placed with the manufacturer you are liable for the cost of the furniture, any accessories, shipping and other costs as indicated on our quote to you.  Due to variations in display of colors and textures by computer screens we encourage you to request a sample of finishes if you are matching existing colors or demand a close match in material finish.  Returns due to color selection are not permitted.  Some material and color selections require an extended lead time by the manufacturer, frequently in the 4-12 week range though not guaranteed.  Obtain an estimate of delivery date for furniture.

In order to keep our prices the lowest in the market for all customers, we pass along the manufacturer terms and conditions including any shipping costs to customers for special order items. We value your business and hope you appreciate our policy that protects you from costs incurred by other customers since we do not spread those costs across all of our products and customers. We appreciate your loyalty to our company and conduct business only with the above terms and conditions.  

After our receipt of this document and payment arrangements, your order will be processed and sent to you as soon as possible. Thank you for your support and your business.

Thank you,

KaTom Restaurant Supply, Inc.

Please  print this page, sign, date and fax to 800-821-9130.

I agree with the terms and conditions stated above and any other applicable terms as indicated at www.katom.com/x-terms.html and www.katom.com/x-parts.html

Customer Signature: ______________________________   Date: _____________

Printed Name:              ______________________________

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