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Return Policy

Here at KaTom Restaurant Supply, we believe that "It's About You" and strive to provide you with the quality products and outstanding service you expect. If you are not 100% satisfied with your purchase, you can return it to us within 30 days of delivery as long as it is in accordance with the following return policies and procedures listed below.

Please note that we cannot accept returns of certain items, including:

How to Cancel an Order:
Cancelling an order depends on the status of the order.

Open Order: If your order is still open in our system, please contact customer service to cancel.

Shipped Order: If your order has already shipped, you can refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns department. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.

To initiate a return request, please click here