Why Should You Choose KaTom?
Service
KaTom has the best customer service available!
Our company has been servicing the restaurant industry for more than 21 years. During this time, we've found that our favorite form of advertising is "word of mouth" and that the best type of customer is a repeat customer. All online orders receive the same meticulous attention to detail and personal service that phone and fax orders have received for the past 21 years. If you have questions, need advice on which equipment or supplies are best for you or any general concern about your order or our company, we are available to assist you. You can contact us Monday - Friday from 8 am - 8 pm Eastern at 800-541-8683, fax us at 800-821-9130, or email us 24 hours a day at info@katom.com, with the expectation of being answered in a competent, friendly and timely manner. You can rest assured that KaTom has not, and never will, utilize automated telephone services during normal business hours. When you call KaTom, you will be greeted by a trained professional, not a recording.
We are also pleased to present our customers with the options of two wonderful new feature of our website - Live Chat and our KaTom Restaurant Supply Blog. A live chat operator is standing by daily to assist internet customers during normal business hours of 8 am - 8 pm while our blog can be accessed 24 hours a day. We have worked hard to offer these service and would like to invite you to participlate.
Price
Our prices and service are the most aggressive in the industry and we are constantly looking for buying opportunities that offer you the greatest value on quality products. We are a premier high volume supplier of quality restaurant equipment and we pass our savings on to our customers, guaranteed. Should you find any exact product at a lower price please let us know for possible price matching.
Selection
KaTom stocks thousands of products in our warehouse meaning most orders ship within 24 hours.
We have established long term relationships with manufacturers of both high quality and value priced equipment. We leverage our high volume to achieve lower prices that we pass on to you. We carry more than 25,000 products online with additional products being made available online every week. If you search KaTom.com and are unable to find what you are looking for, contact us and let us find it for you.
Financing
Learn about financing options for restaurant equipment purchased at KaTom Restaurant Supply.
Customer Comments
(All comments were received via email or our information request form.)"Tracy,
Just wanted you to know that we received the refrigerator and it looks as if it's perfect. Thank you so much for all your help and for being as sweet as you are .
You're a valuable asset to your company and I hope you're as appreciated and rewarded as you should be.
Please pass this on to your boss and also thank her for us. You guys are fabulous and I hope we can do business again in the future. We don't get these requests very often, but when we do, I certainly know who to call. Take care, and you can call anytime to say "Hi"!" - Jane, Almogordo, New Mexico
"Wow, I am impressed! I am in the golf distribution business; we handle customers across the south east and are striving for an online system followed up by personal attention as yours, good job! I would like to request a catalog, please" – JL Allebach, Pensecola, FL
“This is a very informative site!” – Peter, Simon, NY
“Thank you so much for the excellent service.” – Andrea
“Keep up this great resource.” – Alexio
“Very good site with a lot of useful information.” – Kosma
“Very interesting and beautiful site. It is a lot of [use]ful information. Thanks.” –Tataki
“I am pleased overall, with the customer service I received. After finding out my items were on back order, I called & spoke to Roni in customer service. Roni was efficient & a pleasure to deal with! Thank you!” – Lisa
“You have been great….thanks again!” –Adam, New York, New York
“We spoke with Ronnie yesterday evening and she was very helpful and would like to say that she is what would any person would like at the end of the other line to order equipment. She was A++!!” – Ken & Amy, Delta, PA
“Thank you for your quick response. We have received everything as promised and very timely. It was a pleasure doing business with you folks and we will definitely use you in the future.” – Ken
“Thank you for your speedy service. I wish I would have found your web site first! I ordered this same machine from another provider 6 weeks ago, I canceled that order when I found your site. I received my order yesterday! Thanks again.” –Dee, Tulare, CA
“My wife and I have been using your company for quite awhile now and this is long overdue. We both would like to thank all of you for a job well done. We are but a small BBQ joint and don’t order much in the way of equipment (usually at the last minute) but it’s nice to know all we have to do is call or get online and it’s here in no-time. We really appreciate the service that we get from your company. Again….Thanks.” Patrick B., Blanca, TX
“KaTom Restaurant Company; I want to thank your establishment for such a great job. I placed my order with Tracy who understood exactly what I wanted and expedited the order. I placed my order with Tracy Friday June 6 and received it Monday June 9. The coffee maker is exactly what I was looking for. Thanks to both KayTom and Tracy.” – Zint K., Northwest Airlines
“My experience with KaTom has been positive in every respect. Good service is a rarity in America today. I will certainly tell all my friends of your fine customer service.” –Bill S., Parkersburg, WV
“It has been awhile since I have had such nice vendors and good service! It has been a pleasure to order from you. I was going to order from somewhere in Columbus Ohio and I am glad I ordered from you. Please pass that along!” –JoAnn, Clyde, N.C.
“You rock Cecelia. Thank you sooo much.” –Randy
“Thank you for your prompt response and also for the price! What great customer service. I look forward to receiving the machine.” –Gale P.
“I just wanted to say Thank you, we received the cake risers today! I appreciate your commitment to service, you have done an excellent job! Thank you!” –Amy R.
“Appreciate your diligence! You folks always have excellent customer service!” –Nikki K.
“Such great service I get from you!!! Wish more people were as helpful when doing business over the phone, but hey such is life!” –Christian M., Miami, FL.
“I have ordered 2x from you folks and you have had some outstanding service, quick delivery and quick resolve of any concerns I had. I am a very satisfied customer, and will gladly reorder as well as recommend you to my friends.” –Nikki K.
“I just wanted to thank you for such terrific service. My kitchen table arrived yesterday in perfect condition. KaTom had the best price I could find on this particular table, but as it happens, you also apparently have the best service. I didn’t expect to receive it so quickly. So often we only contact businesses when we have a complaint; it’s so nice to be able to praise good service and a quality product.” -Colleen H.
“Thank you for your diligence on such a small order. Very good customer service!!!” –Terry
“Thank you for keeping in contact with me. I appreciate your wonderful customer service. Too many companies do not keep you informed once they get your internet order.” –Grant E.
“I am more than satisfied with the product I ordered and the speed with which it was processed, I look forward to placing future orders, Thank you.” –Albert B.
“Thank you so much for all your assistance. I will definitely be contacting you for all my future needs as well as recommending you to others.” –Leslie R.
“You should be very proud and honored to have a great customer service team that you have.” –Bill
“I appreciate all you’re doing for me and didn’t expect it. I still feel your company was a great internet find of mine and I will tell others. Thank you very much!” –Trish H.
“Thank you for a great online ordering experience, from your easy to surf website and low prices, to your exceptionally fast delivery.” –Mark A.
“I really think you guys are awesome, the best service I have ever had in this industry.” –Tracy K.
“Please let your company know how pleased I have been with doing business with you and the professionalism you exemplified in handling my order.” –Jeni B. San Diego, CA
